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At Alkhair Perfumes, we are committed to your complete satisfaction. We understand that sometimes products may not meet your expectations or may arrive in unsatisfactory condition. This Return and Exchange Policy outlines the circumstances under which returns and exchanges are accepted, and the process to initiate them.
We stand behind the quality and authenticity of every product we offer. While we strive for perfection in every order, we recognize that situations may arise requiring returns or exchanges. Our policy is designed to be fair, transparent, and customer-focused while maintaining product integrity and safety standards.
Our Promise:
If you receive a product that is damaged, defective, or not as described, we will make it right through a hassle-free return or exchange process.
Returns and exchanges are accepted under the following circumstances:
Due to the personal nature of perfumes and the hygiene concerns with wellness products, the following items cannot be returned or exchanged:
Items That Cannot Be Returned:
Important Note:
For health and safety reasons, we cannot accept returns of opened Shilajit, Honey, or Talbeena products unless they are genuinely defective or expired.
Follow these simple steps to start your return or exchange process:
Reach out to us via email at info@alkhairperfumes.com or call us at 7889596027 / 7006804491 within the eligible timeframe. Provide your order number and describe the issue clearly.
Send clear, well-lit photographs showing: the damaged/defective product, the outer packaging, shipping label, and any relevant details. Multiple angles are helpful for assessment.
Our team will review your request within 24-48 hours. We'll verify the issue and confirm whether your return or exchange is approved. You'll receive an email with further instructions.
Once approved, carefully package the product in its original box with all accessories, manuals, and documentation. Ensure it's securely packed to prevent damage during return shipping.
Depending on the situation, we'll either arrange a pickup from your address or provide you with a return shipping label. Keep the tracking information for your records.
Once we receive and inspect the returned product, we'll process your refund or send your replacement within 7-10 business days.
Approved refunds will be credited to your original payment method:
Refund Tracking:
You will receive email notifications at each stage of the refund process. You can also check your refund status by contacting our customer support team.
Exchanges are offered when:
The exchange process follows the same steps as returns. Once we receive and verify your product, we'll dispatch a replacement immediately. Exchange shipping is free when the issue was on our end.
Product Availability:
Exchanges are subject to product availability. If the exact product is out of stock, we'll offer you these options: 1) Wait for restock, 2) Choose a different product of equal or lesser value, 3) Receive a full refund.
Lost Returns:
If a returned product is lost during shipping, we are not responsible unless we arranged the pickup or provided the shipping label. Always use tracked shipping and insurance.
If your package arrives visibly damaged:
If your order doesn't arrive within the expected delivery timeframe:
To minimize returns and ensure your satisfaction:
Different return policies may apply to bulk or corporate orders. Please contact our sales team for specific terms and conditions related to large-volume purchases.
If you received a product as a gift and need to return it, contact us with the order details. We can issue store credit to the recipient or coordinate with the original purchaser for a refund.
International returns are handled on a case-by-case basis. Additional shipping costs and customs duties may apply. Contact our international support team for assistance.
To ensure smooth return processing, please:
Fraudulent Returns:
We reserve the right to refuse returns or ban accounts that engage in fraudulent return activities, including returning used products, swapping products, or making false claims.
Alkhair Perfumes reserves the right to modify this Return and Exchange Policy at any time. Any changes will be posted on this page with an updated effective date. The policy applicable at the time of your order placement will govern your return rights.
Talbeena
Shilajit
Honey
Attars